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Thank you for shopping with Itstands. Below is our detailed shipping policy to ensure you have all the information needed for a smooth and transparent delivery process.
United States
Currently, we provide FREE shipping to the lower 48 states in the US. We DO NOT ship to PO BOXES or APO, nor AK, HI, PR.
Order Processing
- Orders are processed within 24 hours (excluding weekends and holidays) after receiving your order confirmation email. Processing includes order verification, quality check, and packaging.
Shipping Time
The following are estimated shipping times based on location:
-For Accessories and parts, please allow us 7-14 days arrival.
Shipping Rates
We offer free shipping on all orders within the contiguous United States. （We do not ship to PO BOXES or APO, nor to Alaska, Hawaii, or Puerto Rico.）
Below are the estimated delivery times based on location:
|
Area |
Item price |
Shipping fee |
|
All |
$99 and above |
Free shipping |
|
USA |
$99 and below |
$10 |
|
Europe |
$99 and below |
$10 |
For other international destinations, shipping costs and delivery times will vary based on location and will be calculated at checkout. Please note that delivery times are estimates and do not include processing time.
For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.
Shipping From
US Local Warehouses
Poland Local Warehouses
（If you want to pick up the bike directly from our warehouse, you need to contact us to set up a pick-up date and time via email at support@itstandsbike.com）
Local Carrier
FedEx or UPS
Shipping Changes
Here are the costs associated with various shipping changes:
|
Change Request |
Cost |
|
Address change before tracking issued |
NO CHARGE |
|
Successful address change in transit |
$20 |
|
Order cancellation after shipment |
$200 |
|
Package refusal or undelivered |
$200 |
|
Delivered to original address |
$200 |
Order Tracking:
- Once your order has been shipped, you will receive an email with tracking information. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays. Track your package through the carrier's website.
- If for any reason you don't receive this or for more shipping information, please email us at support@itstandsbike.com and we will update on your order's progress.
-Our bikes are carefully packaged and protected for easy transport. When purchasing bicycles and other items simultaneously, we will try to ship your order in one box, but sometimes we need to send multiple shipments. Please do not worry if you do not receive the products at the same time.
Shipping Address:
Please ensure all shipping information is correct. We are not responsible for incorrect or undeliverable addresses.
Lost or Stolen Packages:
We are not responsible for any loss or theft after signing the receipt. Immediately inspect your product for damage within 48 hours of receipt. Freight damage claims are extremely time sensitive. We will not accept claims for shipping damage after 48 hours of receipt of the product. If the goods you receive have different problems caused by transportation damage, please contact our Itstands customer service team at support@itstandsbike.com in time, and we will give you a solution and corresponding compensation in time.
Customer Support:
If you have any questions or concerns about your order, please contact us at support@itstandsbike.com.
Changes to This Policy:
We may update this shipping policy as necessary. Any changes will be posted on this page.
Notice: E-Bikes Are Not for Sale to Persons Under the Age of 16. Underage riders MUST be accompanied by parents or adults when riding.
Thank you for shopping with Itstands!