Frequently Asked Questions

Answers to most common questions about products, orders, shipments, and payments.

Product & Feature
How to Set the Speed Limit on a BURCHDA E-Bike
Product & Feature
Dual motor version – front wheel makes noise or the motor doesn't work afterinstallation.

Pay attention to the washer installation order. Place a thin washer near the motor end first, then the positioning washer. Next, fit it into the front fork and add the T-shaped washer to complete the installation.
The motor wires have arrow markers. Make sure the arrows on both ends align when connecting; otherwise, the motor won’t work properly.

Assembly Instruction

Y3 AWD

HC26 AWD

R5 AWD

R5

RX80 AWD

RX80

U8

Customer Support Center

Shipping Info

Shipping Info

Everything You Need to Know About Ordering and Shipping

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Warranty

Warranty

Discover the Ins and Outs of Your E-Bike Warranty Coverage

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Return

Return

Understanding the Implications of Our Return Policy

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