Customer Support Center
What Double batteries mean?
The dual batteries refer to the use of two batteries, which is more suitable for customers who require extended mileage. The range can be doubled. You can swap the first battery out after it goes flat with the second battery.
Do I have to pay taxes?
The price includes all the costs, so we won't charge any additional taxes or fees. Please feel free to make a purchase. Thank you!
Doyou offer military discounts?
Yes, we can offer a military discount that is valid for an extended period. To obtain this discount, you need to provide a photo of a valid military or veteran ID with the same name as the one on the order to this email: support@itstandsbike.com . When sending the photo, please cover any private information such as the address.
How much is the shipping fee?
All electric bikes enjoy free shipping service. Our shipping service is only available for addresses within the continental United States, which includes 48 states.
Why does it show that the shipping address cannot be delivered when lcheck out?
1. Shipping Areas:
- 48 main states in the United States (Hawaii, Alaska and Puerto Rico excluded). And we DO NOT ship to PO BOXES or APO.
2. Still cannot check out when your address is included in the shipping areas: please check if there is accessory out of stock in your cart. If there is, kindly remove the accessory and then check out.
How long will it take for me to receive the electric bike I purchased?
Orders will be processed within 48 hours on business days. Once the order has been shipped, a shipping confirmation email will be sent to your email address. We use FedEx for transportation. Please allow 2-7 business days for the shipment to reach your specified location. Pre-order orders will have the estimated shipping date indicated on the product page. Any delivery dates provided by Itstands are estimated dates.
How to get after-sales service?
Purchasing a bike on the official website automatically registers your after-sales information. You can enjoy two years of free warranty service, and receive discounts for parts replacement after two years. If you have any after-sales needs, please feel free to contact customer service.
How long is the warranty for the bike?
Hello, our bikes offer two-years free warrany, if there are any problems, please feel free to contact the after-sale service at support@itstandsbike.com.